March 18, 2020
Dear Valued Customer,
The news on the COVID-19 is changing day by day. At ERIKS North America (“ERIKS”), we are following the CDC and other governmental agencies on the latest updates and guidance for critical information. We are also working with our customers to honor their requests related to site visits.
ERIKS has created a Task Force that meets regularly to review the impact of COVID-19 and make appropriate operational adjustments. The rapidly evolving situation requires that we remain agile to quickly and appropriately respond to the ever-changing situations in the world. We are implementing proactive measures to help stop the spread of the virus and keep our associates, their families and our communities safe, which includes customers and suppliers.
Below are the updates from the past several days:
• Our primary focus is to ensure the health and safety of our associates and business partners and compliance with applicable legal requirements, while ensuring that our large sites continue to operate to service customers. We have developed a contingency plan to help reduce the spread of the virus in our largest sites. Among those actions, we have reduced the number of associates in a single location and all critical functions have been separated to avoid disruption. We are also prohibiting visitors to enter any of our facilities unless determined business critical and approved by a Business Unit leader.
• We conducted an analysis of the supply chain, including our operating sites, to determine points of failure. Currently, we have not experienced any disruptions to our ability to process and ship orders from our facilities. We will attempt to timely communicate all supply chain disruptions to our customers. There are processes in place to monitor on hand supply, supplier operations, and export activities.
• We are working through current laws and developing procedures for associates to self-report and self-quarantine if they suspect possible infection with COVID-19. The procedures will also include how to notify potential parties who may have been in contact with the associate. We have also asked associates that report directly to a customer site for ERIKS business to follow customer site requirements in addition to our self-reporting requirements. If known by us, we will follow all reasonable customer requirements for reporting.
• We rely on the CDC to inform our decisions and actions to protect our associates and the community we interact with in our daily activities. In addition to the above measures, we are instructing associates to follow CDC hygiene habits and have asked all associates to implement social distancing practices.
As the uncertainty of this global health issue rapidly evolves, we are committed to keeping our customers informed of impacts to ERIKS and the actions we are implementing.
Chief Executive Officer
ERIKS – North America Region
Companies include: ERIKS North America, Rawson/Industrial Controls, ERIKS Seals and Plastics and ICD Building Automation